Privacy Policy

Montage International (“Montage”) respects the privacy of all our guests, and we are committed to protecting privacy
through our compliance with this policy. This policy describes the type of information we may collect from our guests
and private members, and our practices for collecting, using, maintaining, protecting, and disclosing that
information.This statement applies to our www.montage.com and www.pendry.com websites and digital services including the Montage International
(MI) mobile application (“Website” or “Digital Access”) and Montage/Pendry properties and private membership clubs,
including, Montage Big Sky, Montage Cay, Montage Deer Valley, Montage Healdsburg, Montage Kapalua Bay, Montage Laguna
Beach, Montage Los Cabos, The Cornerstone Club, Dos Olas Restaurants, Montage Palmetto Bluff, Ninety Acres, Natirar,
Natirar Club, Pendry Natirar, Pendry Barbados, Pendry Chicago, Pendry Park City, Pendry Newport Beach, Pendry Manhattan
West, Pendry San Diego, Pendry Washington DC – The Wharf, Pendry West Hollywood, Sagamore Pendry Baltimore, Corner Stone
Club, The Elwood Club, Spanish Peaks Mountain Club, (“Property” or “Properties”).By using any of our products or
services you acknowledge and agree to the privacy terms contained in this statement and related links in the context of
the collection and use of personal information and/or registering for any of our product or services. Please note that
this statement does not apply to our processing of personal information on behalf of and subject to the instructions and
policies of third-parties such as airlines, travel services, car rental companies, marketing partners, corporate
customers, and other similar services providers.

1. CATEGORIES OF INFORMATION COLLECTED

This privacy policy applies to information we collect off-line and on this Website, Digital Access, and our Properties,
including, name, telephone, email address, billing, home or business address, nationality, date of birth, gender,
payment card information, private membership identification numbers, passport information or other government-issued
identification information, preferred language, geolocation, additional guest names, travel itinerary, corporate travel
planner contact information, including name, title, company, business phone, email and address, travel agent number and
name, airline partner name and number, vehicle identification number, images or footage captured by property-based
cameras, internet or online network activity information, IP address, session id, booking engines, streaming service
usage, prior guest stays or interactions, goods and services purchased, special service, amenity requests, and room
preferences, social media account ID, profile photo and other data publicly available, or data made available by linking
your social media to loyalty accounts.

2. CATEGORIES OF INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our Website or use Digital Access, we may use automatic data collection
technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visit to our Website or use of Digital Access (“usage data”), including traffic data, location
    data, logs, and other communication data and resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, unique
    device ID, referral URLs and browsing type.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse
    to accept browser cookies by activating the appropriate setting on your browser. However, if you select this
    setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting
    so that it will refuse cookies, our system will use cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (Flash cookies) to collect and store
    information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by
    the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also
    referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who
    have visited those pages or opened an email and for other related website statistics (for example, recording the
    popularity of certain website content and verifying system and server integrity).

Our digital services may also host ads through third-party advertising technology. In the course of serving our
advertisements to you, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your computer
or device to help manage our online advertising, recognize when a device visits our Websites, learn which ads bring
users to our Websites, and track whether a reservation is made. The information our ad-serving providers and we collect
through this technology is not personally identifiable but is used to create an anonymous profile which allows the
ad-serving provider to serve ads targeted towards you and your interests across the ad-serving network.

We permit our Website visitors to opt-out of certain targeted advertising practices and information sales and sharing
practices (Montage does not sell personal information). Our universal opt-out mechanism or global privacy control
mechanism (GPC) is provided by a third-party service provider.

Artificial Intelligence Use Disclosure

Some services available on Montage platform and our internal processing may rely on machine-based technology solutions
that enable computers, computer systems, and digital devices to process, create, and enhance algorithms that learn,
read, write, categorize, classify, predict, engage, interact, generate, play, analyze, make recommendations, influence
physical, real or virtual environments, and imitate with apparent accuracy and/or suggestive superiority, where the
output representing these activities are made to appear comparable to humans performing similar tasks or services by
accessing and processing available historical and current data and re-iterative processing for purposes of producing and
improving such activities, outputs, and apparencies (“AI”). Our acceptable use policies and procedures that govern our
use of AI, prohibit the technology from being used to generated content that is discriminatory or harmful. AI is not
used by our platform to make employment related decisions.

3. HOW WE COLLECT INFORMATION

  • Through this Website, Registration at Properties and Digital Access
  • Through automated business operations and customer experiences
  • Through digital applications made available by us or our travel services partners for use on or through
    computers and mobile devices
  • Through our social media pages that we control
  • Through email messages that we send you

When you visit or stay as a guest at one of our properties, we collect other information in addition to your Personal
Information in accordance with the law, and to serve you better. This information may in personalized preferences such
room choice and other personalized amenities.

4. WHY WE COLLECT AND HOW WE USE INFORMATION

We use your personal data to fulfill the business and operational purposes for which it was collected, or as
otherwise set forth in this policy. This following chart provide a general overview of the business purposes
for our collection of personal information and reasons for such collection:

How we may use your personal information Our reasons
To process your reservation request and payment, contact you about your reservation, or to
make requested changes to your reservation or user account
For the performance of our services to you at your request
To send you information and respond to your inquiries and other communications For the performance of our services to you at your request
To enroll you in and administer membership in guest programs For the performance of our services to you at your request
To engage in sales activity for group bookings, meetings, and events To provide you with a personalized experience on our Websites
To provide you customer services and support, and personalized experience on our Websites
and Properties
To provide you with a personalized experience on our Websites
To verify your identity For our legitimate interests or those of a third party, i.e. to minimize fraud that could be
damaging for us and for you
To prevent and detect fraud against you or us For our legitimate interests or those of a third party, i.e. to minimize fraud that could be
damaging for us and for you
Processing necessary to comply with professional, legal and regulatory obligations that
apply to our business
To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g. policies covering security and internet use For our legitimate interests or those of a third party, i.e. to make sure we are following
our own internal procedures so we can deliver the best service to you
Statistical analysis to help us manage our business, e.g. in relation to our financial
performance, customer base, product range or other efficiency measures
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so
we can deliver the best service for you at the best price
Perform analytics in order to provide guest with personalized offers and content, and
analytics to improve business operations
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so
we can deliver the best service for you at the best price
Updating and enhancing customer records and share information across our brands and product
and service lines of business
To comply with our legal and regulatory obligations; and for our legitimate interests or
those of a third party, e.g. making sure that we can keep in touch with our customers about
existing orders and new products
To register you to receive marketing/promotional e-mails or other information for which
you’ve expressed an interest
For the performance of our services to you at your request
To process payments, process transactions with partners, including conducting strong
customer authentication when required by law
For the performance of our services to you at your request
Comply with applicable laws that require us to collect this information in some
jurisdictions
To comply with our legal and regulatory obligations; and for our legitimate interests or
those of a third party, e.g. making sure that we can keep in touch with our customers about
existing orders and new products
To send you marketing materials and for marketing our services and those of selected third
parties to:
— existing and former customers;
— third parties who have previously expressed an interest in our services;
—third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, i.e. to promote our business to
existing and former customers

 

You may opt out of receiving any SMS and MMS messages, promotional or marketing emails at any time by
contacting us directly or by following the “opt out” or “unsubscribe” links in such emails. We may, however,
continue to contact you with relevant information about your past or upcoming reservations with us, open
transactions, and status of membership account. We may use the usage data we collect for any reason we deem
appropriate, including to improve, maintain, and operate our Websites and services.

5. SHARING OF INFORMATION

We will not sell any of your personal data to any outside organization. We may disclose aggregated
information about our customers, and information that does not identify any individual, without restriction.
We may disclose Personal Information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business and who
    are bound by contractual obligations to keep Personal Information confidential and use it only for
    the purposes for which we disclose it to them, as for example payment processors and customer
    support contractors
  • To a buyer or other successor in the event of a merger, divestiture, restricting, reorganization,
    dissolution, or other sale or transfer of some or all of Montage’ assets, whether as a going concern
    or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by
    Montage about our customers is among the assets transferred.
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent
  • To carry out the permitted uses described in the “WHY COLLECT AND HOW WE USE INFORMATION” section of
    this policy

We may also disclose your Personal Information:

  • To comply with any court order, lawful discovery request, or legal process, including to respond to
    any government or regulatory request
  • To enforce or apply our terms of use and other agreements, including for billing and collection
    purposes
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of
    Montage, our customers, or others.

6. LINKS TO THIRD PARTY WEB SITES AND GENERATED DATA

Please be aware that third-party websites available through links on our Websites each have separate privacy
and data collection practices. We have no control, responsibility or liability for these third-party
websites or their applicable policies or content. Montage cannot ensure or warrant the security of any
information you disclose on third-party sites.

We reserve the right to combine personal information we collect on our digital platforms with data
generated, collected or received from other sources including our partners and third-party services
providers. If we combine any non-personal information with personal information that is covered by this
Privacy Policy, the combined information will be treated as personal information pursuant to this Privacy
Policy as long as it remains combined. We may store personal information for as long as needed for the
purposes indicated in this Privacy Policy (which may be indefinitely) or for such period as may be permitted
or required by law. We may anonymize information that we have generated, collected or otherwise obtained and
use that information in connection with interest-based advertising, to create audience segments and/or for
other online advertising purposes. Non-personal information (including anonymized information and other
non-personal information that maybe generated, or that is automatically collected as you navigate through
and use our digital platforms and Apps) is not subject to this Privacy Policy, and we can use and share such
non-personal information without restriction for any lawful purpose, including without limitation for
business and marketing purposes.

7. NOTICE AT COLLECTION

We collect the following categories of personal information:

  • Website and Digital Access – Internet or other electronic network activity information, including
    information regarding your interaction with websites, applications, or advertisements, IP address,
    session ID, booking engine.

We collect this type of information to provide you with targeted advertisements on marketing efforts
including media, email, and mobile, to optimize our Website and Digital Access properties, support marketing
efforts and to perform analytics to improve business operations. We will retain this information the period
of time consistent with browsing preference and as required to meet of business obligations,

  • Making Reservations – Name, additional names and aliases, telephone number, address, email address,
    preferred language, membership, payment card information, membership identification numbers,
    corporation name and number, travel service account numbers, airline partner numbers, preferred
    language.

We collect this type of information to look up and verify your reservation, to confirm and execute on your
reservation, send communications for marketing purposes and regarding your reservations via text message,
email or voice phone communications, send you marketing communication via email and direct mail, perform
analytics in order to provide you with personalized offers and content, perform analytics to improve
business operations, determine eligibility for promotional or special rates and offers, process payments,
process transactions with our business partners, share your information across or brand and product and
service lines, optimize our services, provide premium services to you, and to detect and prevent fraud. We
will retain this information the period of time consistent with your membership and reservation activities
and preferences, and as required to meet of business obligations.

  • Enrolling in Memberships and Guest Programs – Name, telephone number, address, email address, email
    subscription preferences, opt-out preferences, preferred language, payment card information,
    corporation name and number, travel service account numbers, airline partner numbers, preferred
    language.

We collect this type of information to administer your membership in our exclusive programs, verify your
account, send you communications relating to your membership, send you marketing communications, perform
analytics and personalize offers and promotions, to optimize our business, process payments, share
information across our brands and product and service lines, and to detect and prevent fraud. We will retain
this information the period of time consistent with your membership activities and preferences, and as
required to meet our business obligations.

  • At Property Check-In – Name, payment card information, additional guest names, and government-issued
    ID, such as passport information.

We collect this type of information to verify your reservation, receive payment for your reservation,
execute your reservation, comply with applicable laws that require the collection of certain type of
information, to verify membership, guest assistance, to send you communications at the end of your stay. We
will retain this information the period of time consistent with your reservation activities, membership
activities, transactions requirements, preferences, and as required to meet our business obligations.

  • Electronic or Digital Applications Check-In – Payment card information and precise geolocation.

We may collect this information via Digital Access, such as the MI Mobile App, in order to receive payment
for your reservation, execute your reservation, personalize your experience, enable access to room
assignment Property facilities, and support and guest assistance. We will retain this information the period
of time consistent with reservation activities and guest assistance requirements, as required to meet our
business obligations.

8. WHERE PERSONAL INFORMATION IS PROCESSED

Montage International is based in the United States, and personal data is collected worldwide (including
within the European Economic Area, United Kingdom, and other regions around the world) and may be
transferred to the United States for processing and storage.

9. SMS, MMS TEXT MESSAGING AND PUSH NOTIFICATION

Our services may include certain features and services that may be available via your mobile phone,
including, without limitation: (a) the ability to receive information and reply to messages via in-app push
notifications, and to send content and messages using text messaging (Mobile Texts), and (b) the ability to
access our services from your mobile phone (Mobile Web) (collectively, the “Mobile Services”). We do not
charge for Mobile Services. Your carrier’s normal messaging, data and other rates and fees will still apply.
Certain Mobile Services may be incompatible with your carrier or mobile device. By providing us with your
mobile number and using the Mobile Services you explicitly consent and agree that we may communicate with
you regarding the Website and our partners by in-app push notifications, SMS, MMS, text message or other
electronic means to your mobile device and that certain information about your usage of the Mobile Services
will be communicated to us. In connection with the Mobile Services we may send communications to your mobile
device regarding us or other parties.

10. RETENTION OF PERSONAL INFORMATION.

Generally, we will keep your personal information while you have an account with us or while we are
providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To ensure that we can complete transactions related to services;
  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To improve our business operations;
  • To show that we treated you fairly; or
  • To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this
policy. Different retention periods apply for different types of personal information and the reasons for
processing. In the event that your personal information is deidentified, or anonymized, we will not make any
efforts to reidentify such information.

11. SECURITY OF PERSONAL DATA

We are committed to the security of your personal data. We use commercially reasonable technical measures to
protect personal data in our possession, and our Website uses secure socket layer (SSL) encryption
technology to help protect the privacy of credit card information, name, address, email and other sensitive
information you provide to us.

12. CHILDREN UNDER THE AGE OF 18

Our Websites and services are not intended for children under 18 years of age. and we do not knowingly
solicit or collect personal data from children. No one under age 18 may provide any Personal Information to
us. If we are notified or discover that a child under the age of 18 has submitted Personal Information to
us, we will not sell such information, and we will take reasonable steps to delete the information.

 

13. STATE DATA PROTECTION LAW COMPLIANCE

We do not sell or share personal information. Under several new state data protection laws, consumers have
the following rights regarding personal data we have collected about you. For purposes of this section only,
“personal data” means any information that is linked or reasonably linkable to an identified or identifiable
natural person and excludes employment data, personal data that cannot be attributed to an individual
without the use of additional information, and de-identified data or publicly available information. Under
these laws consumers have the right to request any of the following information from us regarding personal
information collected about you:

  • The right to know (i.e., the right to confirm whether we are processing your personal data). This
    information includes:
    • The categories of personal information collected about you.
    • The categories of sources from which the personal information is collected.
    • The business or commercial purpose for collecting or selling personal information.
    • The categories of third parties with whom we share personal information, if any.
    • The specific personal information collected about you.
    • For personal information sold or disclosed to a third party for a business purpose, you have
      a right to know the categories of personal information about you that we sold and the
      categories of third parties to whom the personal information was sold; and the categories of
      personal information that we disclosed about you for a business purpose.
  • The right to access (i.e., the right to access your personal data processed by us);
  • The right to a copy (i.e., the right to obtain a copy of your personal data that you have previously
    provided to us in a portable and readily usable (if technically feasible) format);
  • The right to correct inaccuracies (i.e., the right to correct inaccuracies in your personal data
    based on the nature of the data and the purposes of the processing);
  • The right to deletion: (i.e., the right to request us to delete your personal data provided to us);
  • The right to opt out of the: (1) sale or limit the use of sensitive personal information, (2)
    processing of your personal data for certain purposes, including, profiling in furtherance of a
    decision that produces a legal or similar significant effect concerning the consumer, or (3)
    targeted advertising.
  • The right to appeal adverse decisions regarding your request exercise any of the foregoing rights.

We will provide this information free of charge up to two (2) times in any twelve (12) month period within
45 days of receiving your verifiable request (including verification of your identity and your California
residency), subject to delays and exclusions permitted by law. Specific personal information about you or
your account that is categorized as sensitive or confidential may be redacted.

We will not discriminate against you if you choose to exercise any of these rights. You may exercise the
rights described above by clicking “Personal Data Request” at
the bottom of this page and following the instructions. We may require verification of your identity before
further processing your request. In certain instances, we may be permitted by law to decline some or all of
such request.

You or your agent may exercise your data privacy rights here: Calling +1 (888) 914-9661 / Pin Number: 958385
or Completing a Data Access Request form found here.

14. EUROPEAN ECONOMIC AREA (EEA) RESIDENTS AND UNITED KINGDOM (UK), and Similar APPLICABLE JURISDICTIONS

Data Controller
The data controller for the information you provide or that is collected by Montage or its
affiliates is:

Montage International
3 Ada Parkway, Suite 100
Irvine, California 92618

Legal Basis for Processing Personal Information

By using this Website and Digital Properties and voluntarily providing us with your personal information you
are consenting to the processing your personal. Our processing requirements are also based on contractual
obligations and responsibilities related to the performance of agreements related to the service you
purchase from us. Finally, we have regulatory and rules-based compliance obligations that require us to use
your personal data during your engagements with us.

Data Localizations and Consent to Transfer

This Website and Digital Properties are hosted and operated in the United States.  However, we and our
service providers may store information about users and other individuals in the United States, or we may
transfer it to, and store it within, other countries.

United States may not have data privacy laws that are deemed to afford an equal level of protection for your
personal information as those laws legislated at the direction of the European Union or similar
geopolitical, national, or regional legislative bodies. However, please be assured that we will continue to
adhere to the principles stated in this Privacy Policy and will make reasonable efforts to comply with
applicable international, national, regional, territorial, and provincial laws in connection with any
information collected through the Website and Digital Properties.

For those users located EEA or UK, we advise you that your information may at times be accessible by
individuals who are located worldwide, including in countries that the European Commission or other
geopolitical regions have not deemed to provide the same level of data protection as in your country,
province, territory, or geopolitical region. By providing us with your personal information, you are
consenting to our use of it in accordance with this Privacy Policy, including the transfer of your
information across international boundaries to jurisdictions anywhere in the world as permitted by local
law.

You or your agent may exercise your data privacy rights here: Calling +1 (888) 914-9661 / Pin Number: 958385
or Completing a Data Access Request form found here.

Data Privacy Rights Statement

If you reside in U.K. the European Economic Area (EEA) you may have the following additional rights under
the GDPR as applicable:

  • The right to access (i.e., the right to be provided with a copy of your personal information);
  • The right to rectification (i.e., the right to require us to correct any mistakes in your personal
    information);
  • The right to be forgotten (i.e., the right to require us to delete your personal information – in
    certain situations);
  • The right to restriction of processing (i.e., the right to require us to restrict processing of your
    personal information – in certain circumstances, e.g., if you contest the accuracy of the data);
  • The right to data portability (i.e., the right to receive the personal information you provided to
    us, in a structured, commonly used and machine-readable format and/or transmit that data to a third
    party – in certain situations);
  • The right to object (e.g., the right to object to your personal information being used for direct
    marketing, and in certain other situations, to object to our continued processing of your personal
    information, e.g., processing carried out for the purpose of our legitimate interests);
  • The right to withdraw consent (i.e., where processing is based on your consent, you have the right
    to withdraw that consent – without affecting the lawfulness of processing based on consent before
    its withdrawal);
  • The right to information regarding consent (i.e., to obtain information about the possibility or
    providing or denying your consent and the consequences of such consent or denial of consent); and
  • The right not to be subject to automated individual decision-making (i.e., the right not to be
    subjected to a decision based solely on automated processing – including profiling – that produces
    legal effects concerning you or similarly significantly affects you).

You or your agent may exercise your data privacy rights here: Calling +1 (888) 914-9661 / Pin Number: 958385
or Completing a Data Access Request form found here.

We will not discriminate against you if you choose to exercise any of these rights. You can exercise your
rights under the U.K. GDPR or GDPR by contacting us as follows:

Email: privacy@montage.com (please use “GDPR” or “U.K. GDPR” in the
subject line as applicable)

Mail:
Montage International
3 Ada Parkway, Suite 100
Irvine, California 92618
Attention: Legal Department

The U.K. GDPR and GDPR also gives individuals the right to lodge a complaint with a supervisory authority,
in the European Union (or European Economic Area) state where you work, normally live, or where any alleged
infringement of data protection laws occurred.

15. CHANGES TO THIS POLICY

We may update this policy from time to time. We will always post the then-current version of this policy on
our Websites, and will indicate at the top of the policy the date on which the latest version took effect.
Please review this policy from time to time to stay updated on our privacy practices.

16. CONTACT

If you have any questions, comments and complaints about Montage’s data practices can be sent to our data
protection office by sending an email to privacy@montage.com or
writing us at: Montage International, Attention: Privacy Department, 3 Ada Parkway Suite, 100 Irvine,
California 92618.

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